Return & Refund Policy – MOANA L.L.C

Effective Date: May 25, 2026

Welcome to MOANA L.L.C. Customer satisfaction is important to us. This Return & Refund Policy explains the conditions for returns, refunds, and order-related issues when purchasing from mallmoana.com.

1. Return Eligibility

Customers may request a return under the following conditions:

• The item was received damaged or defective
• The wrong item was delivered
• The product arrives significantly different from the description
• The return request is submitted within the eligible return period

Returned items must:

• Be unused and in original condition when applicable
• Include original packaging when possible
• Not be intentionally damaged or altered

2. Return Period

Return requests must be submitted within 14 days after delivery of the order.

Requests made after the return period may not be approved.

3. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

• Personalized or custom-made products
• Digital products or downloadable items
• Gift cards
• Products marked as non-returnable
• Items damaged due to misuse or improper handling by the customer

4. Refund Process

Once the returned item or claim is reviewed and approved, MOANA L.L.C will process the refund.

Refunds may be issued through:

• Original payment method
• Store credit when applicable

Refund processing time may vary depending on the payment provider or financial institution.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide:

• Order number
• Description of the issue
• Clear photos of the product and packaging when available

This helps us review and resolve the issue faster.

6. Shipping Costs

Shipping costs are generally non-refundable unless:

• The item was incorrect
• The item arrived damaged
• The return was caused by an error from MOANA L.L.C

Customers may be responsible for return shipping costs unless otherwise stated.

7. Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

8. Policy Updates

MOANA L.L.C reserves the right to update or modify this Return & Refund Policy at any time. Updated versions will be posted on mallmoana.com.

9. Contact Us

For return or refund questions, please contact:

MOANA L.L.C
Website: mallmoana.com